Effective Date: January 01, 2026
Nebru Solutions ("Nebru," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or communicate with us.
Nebru Solutions is an AI automation and marketing company that helps local businesses generate customer reviews, automate business operations using artificial intelligence, and manage customer service communications, including appointment reminders and service-related messaging.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name
Email address
Phone number
Business name
Business contact information
Appointment details (date, time, service type)
b. Customer Data on Behalf of Clients
When providing services to our business clients, we may process end-customer data on their behalf, such as:
Customer names
Phone numbers
Email addresses
Appointment and service-related information
This data is processed solely under the direction of our clients and for the purpose of delivering agreed-upon services.
c. Automatically Collected Information
IP address
Browser type
Device information
Pages visited and usage data
2. How We Use Information
We use the information collected for the following purposes:
To provide and improve our AI automation and marketing services
To send review requests, appointment reminders, confirmations, and customer service messages
To operate AI-powered chat, voice, and messaging systems
To communicate with clients regarding their accounts and services
To ensure compliance with applicable laws, regulations, and carrier requirements
To improve website functionality and user experience
3. Messaging, SMS, and Phone Communications (A2P Compliance)
Nebru Solutions facilitates Application-to-Person (A2P) messaging on behalf of its business clients. By using our services, you acknowledge and agree to the following:
Messages sent through our platform may include review requests, appointment reminders, service notifications, and customer support communications.
End users must provide explicit consent (opt-in) before receiving SMS or phone communications.
All messages will clearly identify the sending business.
Message frequency will vary based on business interaction.
Message and data rates may apply depending on the recipient’s mobile carrier.
Opt-In and Opt-Out
Consent to receive messages may be obtained via web forms, booking forms, verbal consent, or other lawful methods.
Recipients may opt out at any time by replying STOP to SMS messages.
Opt-out requests are honored promptly and permanently unless consent is re-established.
Prohibited Use
We do not allow:
Spam, phishing, or deceptive messaging
Sale or sharing of phone numbers for third-party marketing
Messaging related to illegal, misleading, or high-risk content
4. How We Share Information
We do not sell personal information. We may share information only in the following circumstances:
With service providers and technology partners who assist in delivering our services (e.g., messaging carriers, hosting providers)
When required by law, regulation, or legal process
To protect the rights, safety, and security of Nebru Solutions, our clients, or others
All service providers are required to maintain confidentiality and use the information solely for authorized purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we continuously work to maintain industry-standard security practices.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website performance, and improve services. You may disable cookies through your browser settings, though some features may not function properly.
8. Client Responsibilities
Our business clients are responsible for:
Obtaining proper consent from their customers before submitting data to our platform
Ensuring compliance with applicable privacy, marketing, and telecommunications laws
Providing accurate and lawful customer data
Nebru Solutions acts as a data processor when handling customer data on behalf of clients.
9. Your Privacy Rights
Depending on your location, you may have rights to:
Access personal information we hold about you
Request correction or deletion of your data
Withdraw consent for communications
Requests can be submitted using the contact information below.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Nebru Solutions
Email: [email protected]
Phone: +1 720-599-4374
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.