Effective Date: January 01, 2026
These Terms of Service ("Terms") govern your access to and use of the website, software, platforms, and services (collectively, the "Services") provided by Nebru Solutions ("Nebru," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Description of Services
Nebru Solutions is an AI automation and marketing company that provides tools and services to help businesses:
Generate and manage customer reviews
Automate customer communications using AI
Send appointment reminders, confirmations, and service notifications
Provide AI-assisted customer service via SMS, voice, chat, and other channels
Services may be offered on a subscription, usage-based, or custom basis.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or a business entity to use our Services.
3. Account Registration
To access certain features, you may be required to create an account. You agree to:
Provide accurate and complete information
Maintain the confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
You are responsible for all activity that occurs under your account.
4. Client Responsibilities & Compliance
You acknowledge and agree that you are solely responsible for:
Obtaining proper and lawful consent (opt-in) from your customers before sending SMS, phone calls, or other communications
Complying with all applicable laws and regulations, including but not limited to TCPA, CTIA guidelines, CAN-SPAM, and data protection laws
Ensuring that all messaging content is accurate, lawful, and non-deceptive
Maintaining and honoring opt-out requests promptly
Nebru Solutions acts as a technology provider and data processor, not the sender of record for end-customer communications.
5. Messaging & A2P (Application-to-Person) Communications
By using our messaging features, you agree that:
Messages sent may include review requests, appointment reminders, confirmations, customer service notifications, and transactional communications
Message frequency may vary based on customer interaction
Message and data rates may apply
All messages must clearly identify your business
Opt-Out Requirements
End users must be able to opt out at any time by replying STOP to SMS messages
You must not attempt to override or ignore opt-out requests
We reserve the right to suspend or terminate messaging services for violations of carrier rules or these Terms.
6. Prohibited Uses
You may not use the Services to:
Send spam, unsolicited, or deceptive messages
Engage in phishing, fraud, or misleading practices
Transmit illegal, harmful, or abusive content
Sell, rent, or distribute personal data without lawful consent
Violate carrier policies or messaging regulations
7. Fees & Payments
Fees for Services are outlined in your subscription plan or service agreement. You agree to:
Pay all applicable fees on time
Authorize recurring charges where applicable
Be responsible for taxes, fees, or carrier surcharges unless otherwise stated
Failure to pay may result in suspension or termination of Services.
8. Data Ownership & Privacy
You retain ownership of your business data and customer information. By using our Services, you grant Nebru Solutions a limited license to process such data solely for the purpose of providing the Services.
Our use of personal data is governed by our Privacy Policy, which is incorporated by reference.
9. Intellectual Property
All software, technology, branding, and materials provided by Nebru Solutions are our exclusive property or licensed to us. You may not copy, modify, distribute, or reverse engineer any portion of the Services without written permission.
10. Service Availability & Modifications
We strive to maintain reliable service but do not guarantee uninterrupted availability. We reserve the right to:
Modify or discontinue any part of the Services
Update features, pricing, or functionality
Perform maintenance or upgrades
11. Termination
We may suspend or terminate your access to the Services immediately if you:
Violate these Terms
Engage in prohibited or unlawful activities
Fail to comply with messaging or carrier requirements
You may terminate your account according to your subscription terms.
12. Disclaimers
The Services are provided "as is" and "as available." To the fullest extent permitted by law, Nebru Solutions disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
To the maximum extent permitted by law, Nebru Solutions shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to the use of the Services.
14. Indemnification
You agree to indemnify and hold harmless Nebru Solutions from any claims, damages, losses, or expenses arising from:
Your use of the Services
Your violation of these Terms
Your failure to obtain proper customer consent
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state or jurisdiction in which Nebru Solutions operates, without regard to conflict of law principles.
16. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
17. Contact Information
If you have questions about these Terms, please contact:
Nebru Solutions
Email: [email protected]
Phone: +1 720-599-4374
By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.